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Thread: I bought the 5 keys (1+4bundle) with the site widget and got NO gift

  1. #1
    Join Date
    Apr 2015
    Posts
    25

    Angry I bought the 5 keys (1+4bundle) with the site widget and got NO gift

    I already had TS on Steam.

    Today I bought from the site some more keys to spread the program, clicking on the widget in the "BUY" section of the site.

    I took 1 single key + 1 4x bundle (5 keys).

    I gave the single key to one of my friends and he successfully got the game.

    Then I registered the 4x bundle on my own account and i got NOTHING.

    I know that I would have lost the main key, but in the site description I should have got the 3 gifts at least.

    I'm astonished, because I find unacceptable they got my money and I got NOTHING...

    I used your widget on the "BUY" section. The widget brought me to humble.

    Tomorrow I will cool down and will define next steps.

  2. #2
    Join Date
    Feb 2015
    Location
    The Internet
    Posts
    1,460
    Humble is really good about getting things fixed if things don't go as expected. Please contact them for any issues with your widget purchase: [url]https://support.humblebundle.com/hc/en-us[/url]

    Check some of these first though to see if they can help you:
    [url]https://support.humblebundle.com/hc/en-us/articles/202712460-Gifting-Steam-Keys-From-Your-Bundle[/url]

    Where is my purchase?

    There are several reasons a Humble customer may not have received a purchase.

    1) There has been a delay with the payment processor.

    2) The payment may have failed to reach Humble Bundle.

    3) The email used to make the purchase was typed incorrectly.

    To retrieve or check in on the status of purchase, please contact the Ninjas with you Humble transaction ID.

  3. #3
    Join Date
    Apr 2015
    Posts
    25
    I wrote to humble support. 3 days wait queue... -.-

  4. #4
    Join Date
    Apr 2015
    Posts
    25
    I will ask them if I can convert the 4x pack in 3 separate single keys.
    Thank you for the quick response.

  5. #5
    Join Date
    Feb 2015
    Location
    The Internet
    Posts
    1,460
    Did you get this resolved with Humble?

  6. #6
    Join Date
    Apr 2015
    Posts
    25
    Hi Kimiko, in the mean time I bought another single key and another 4 key bundle and all went smooth (I could send them to playtesters and they successfully registered the game on Steam). Now Humble replied me saying that they have unclaimed the first 4-pack bundle but I still have issue (it says "alraedy registered to steam"). I will let you know how it goes...

  7. #7
    Join Date
    Apr 2015
    Posts
    25
    Hey, finally fixed by those kind guys at Humble!

    Thank you!

  8. #8
    Join Date
    Feb 2015
    Location
    The Internet
    Posts
    1,460
    Oh good, I'm glad to hear it. Thanks for your patience.

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